Refund policy
At ShahreCart, we strive to provide the best shopping experience for our customers. Please read our return and refund policy carefully.
Returns
We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.
To be eligible for a return:
The item must be unused, unworn, and in the same condition as received
The item must be in its original packaging with tags
Proof of purchase (receipt/order confirmation) is required
To initiate a return, contact us at:
📧 support.ShahreCart@gmail.com
Return Address:
Belaganj, Gaya – 804403, Bihar, India
Note: Returns without prior approval will not be accepted.
Damaged, Defective, or Wrong Product
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect product, contact us within 24 hours of delivery.
Mandatory Requirement:
An unboxing video is required as proof for any damage, missing item, or wrong product claim.
Without an unboxing video, we will not be able to process any return, exchange, or refund request.
Non-Returnable Items
The following items are not eligible for return:
Perishable goods (food, flowers, etc.)
Personal care & hygiene products
Customized or personalized products
Hazardous materials or flammable items
Sale items and gift cards
Exchanges
We only replace items if they are defective, damaged, or incorrect.
For exchanges, please contact us via email.
Refunds
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
If approved:
Prepaid Orders: Refund will be processed to the original payment method
Cash on Delivery (COD) Orders: Refund will be processed to your bank account or UPI (details required)
Refund Timeline:
Refund will be processed within 5–7 working days after approval
It may take additional time for banks/payment providers to reflect the amount
If you have not received your refund within 10–15 business days, please contact us at:
📧 support.ShahreCart@gmail.com
Contact Us
For any questions regarding returns or refunds, please contact:
📧 support.ShahreCart@gmail.com
Note: ShahreCart reserves the right to refuse returns that do not meet the above conditions.